The website has been created for the sale of wines to private consumers in compliance with Italian regulations on distance contracts. Purchases may be made exclusively by individuals of legal drinking age.
The sale is governed by these General Conditions as well as by the detailed terms described in the sections of this website called Privacy Policy and Delivery Terms, which must be considered integral and substantial parts of the sales contract. Therefore, before submitting an order, Customers are invited to carefully read the sales conditions as specified above and the information contained therein, and to print or save them on another durable medium accessible to them.
Any changes or new sales conditions will be promptly communicated to the Customer, will take effect from the moment they are published on the website, and will apply only to sales concluded after their publication.
Submitting an order by the Customer constitutes acceptance of the sales conditions in force at that time.
CONTRACT CONCLUSION:
The order sent by the Customer to Dianella Società Agricola a r.l. via the Internet must be completed in its entirety and must contain the necessary elements to identify the Customer and the ordered products, as well as the delivery address; otherwise, it will be null and void. Dianella Società Agricola a r.l. will send the Customer an order receipt confirmation by email or other means of communication, containing a link to the applicable sales conditions.
PRODUCT AVAILABILITY:
In accordance with the law, Dianella Società Agricola a r.l. undertakes to promptly inform the Customer of any unavailability of the ordered product.
DELIVERY:
Dianella Società Agricola a r.l. will deliver the product(s) ordered by the Customer under the conditions expressly indicated in the Delivery Terms section of this website.
To ensure timely service and to protect the product (e.g., to prevent breakage during transport), shipments are entrusted to couriers specialized in the transportation of quality wines.
Please note: If you have expressly requested scheduled delivery when choosing the destination, the courier will call you to agree on the date and time of delivery.
If scheduled delivery is not requested and the recipient is unavailable, after two attempts the goods will be stored in a warehouse; in this case, the Customer will have to pay the delivery cost again as well as storage fees.
Deliveries are always intended to be at street level.
PRICES AND PAYMENT METHODS:
Product prices listed in the various sections of this website include VAT. The prices applied are those indicated on the website at the time of the Customer’s order. Product prices may vary and, therefore, the prices shown on the website from time to time cancel and replace those previously indicated.
The price of purchased products, together with the cost of home delivery, must be paid by the Customer at the time of the online order, using PayPal or advance bank transfer. Purchases made through this portal are secure and guaranteed.
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Payment by advance bank transfer
In case of payment by advance bank transfer, the order will be processed only after receipt of confirmation of the payment credit from the bank. Payment communications and data provided by the Customer at the time of payment are handled on secure lines.
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Payment by credit card
Payments may be made only using the credit cards listed on the website www.villadianella.it. Payment communications and data provided by the Customer at the time of payment are handled on secure lines.
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Payment by PayPal
If you choose PayPal as the payment method, you will be redirected to the PayPal website where you will enter your email address and password to complete the payment. PayPal fees are covered by Dianella Società Agricola a r.l. and are therefore included in the order summary. Your financial data will not be shared with Dianella Società Agricola a r.l. but will be managed directly by PayPal. In case of order cancellation or non-acceptance by Dianella Società Agricola a r.l., the amount will be refunded to your PayPal account. Dianella Società Agricola a r.l. is not responsible for any delays and/or damages during the refund process.
REFUNDS:
In case of order cancellation or non-acceptance by Dianella Società Agricola a r.l., the amount will be refunded using the same method used for the order (Credit Card, Bank Transfer, or PayPal).
FISCAL DOCUMENTATION:
Fiscal documentation will be issued by Dianella Società Agricola a r.l. at the time of delivery.
To request copies of documents (receipts, invoices, etc.), the Customer may contact Dianella Società Agricola a r.l. by email at info@villadianella.it or by phone at +39 0571 508166, always indicating the type and number of the document for which the copy is requested.
WARRANTIES AND LIABILITY:
Within the limits of availability as described above, Dianella Società Agricola a r.l. guarantees that the products delivered will match those indicated and described on the website. It guarantees compliance with all regulations regarding product storage until delivery to the address indicated in the order. For all sold products, the manufacturer is responsible. For packaged products, the manufacturer is also responsible for the truthfulness and completeness of the information on the packaging. Images on the website are provided to assist the Customer in recognizing the products; due to packaging changes by the manufacturer, photos may not perfectly reflect the appearance of the delivered product.
DELIVERY TERMS:
Once the Customer’s order and payment have been received, Dianella Società Agricola a r.l. arranges pickup with the shipping company. Once collected, the goods are delivered within Italy in 24/48 hours.
Deliveries are always intended to be at street level.
If no appointment is requested, the courier will attempt delivery twice; thereafter, the goods will be stored and subsequently returned to the sender: the Customer will then have to pay the full additional storage and return shipping costs.
ORDER AND SHIPPING STATUS INFORMATION:
For each shipment, the Customer may request by email at info@villadianella.it the tracking number for their order shipment, which allows checking the shipment status on the courier’s website or via the courier’s call center.
SHIPPING COSTS:
Transport costs are calculated by the system based on the number of items ordered.
DELIVERY:
To ensure timely service and product protection (e.g., avoiding breakage during transport), shipments are entrusted to couriers specialized in quality wine transportation.
Please note: Couriers will call you to agree on the delivery date and time if you have expressly requested advance notice during the destination selection process.
If no advance notice is requested and the recipient is unavailable, after two attempts the goods will be stored in a warehouse and the delivery cost will have to be paid again.
Deliveries are always intended to be at street level.
IMPORTANT!
UPON DELIVERY, PLEASE CHECK THAT:
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The package is intact, undamaged, and not wet.
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The quantities match your order.
If you notice any damage or discrepancy, we suggest accepting the delivery with reservation and immediately contacting us at info@villadianella.it: this will allow you to calmly verify order conformity and enable Dianella Società Agricola a r.l. to claim compensation from the courier in case of anomalies.
For oil cans, dents that do not cause leakage cannot be considered refundable damage.
CANCELLING OR MODIFYING AN ORDER:
To modify or cancel an order already placed, you must promptly contact Dianella Società Agricola a r.l. by email at info@villadianella.it or by phone at +39 0571 508166, always indicating the reference order number.
DISPUTES AND APPLICABLE LAW:
Civil disputes relating to the application, execution, and interpretation of the distance sales contract are subject to Italian jurisdiction and the Court of Florence shall have exclusive jurisdiction. Distance contracts concluded with Dianella Società Agricola a r.l. are governed by Italian law and, for anything not expressly provided for, the relevant legal provisions apply.
